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all in one place.
Find answers to common questions, explore helpful resources and get the support you need to keep your business moving.
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Choose a topic to find relevant FAQs, guides and support resources.
Products
Laptops, servers, networking, CCTV and more
Software
ERP, POS and business applications
IT Services
Network setup, cloud, security and support
Billing
Invoices, payments, subscriptions and account management
Projects
Project inquiries, status and requirements
General
Company, partnership, career and other questions
Popular questions
Frequently asked questions
Get quick answers to the most common questions from our customers.
What products and brands do you offer?
Laptops, servers, networking, CCTV, power and software licenses, plus our own platforms such as Radius Wave and Smart Resource Planning.
How do I access my software or account?
Sign in from the customer portal using the email you registered with. Use “Forgot password” if you need a reset link.
How do I get started with a project?
Use the Start a Project flow. A consultant reviews your request and contacts you.
Can I get help with network setup?
Yes — our network engineers handle design, installation, configuration and ongoing support.
How can I request a quotation?
Submit your requirements through the contact form or start a project; we’ll prepare a proposal you can approve online.
How do I check the status of my project?
Open your customer account to see project status, quotations, orders and support tickets.
What payment methods are available?
The payment methods available for your order are shown at checkout. Business customers can ask our team about invoice billing.
Where can I find product documentation?
In the Documents & Downloads library.
Do you provide installation and configuration support?
Yes, installation and configuration can be requested with hardware or software orders.
Do you offer on-site support?
Yes, on-site visits are available from our Dhaka and Kushtia offices and through scheduled field service.
Try another keyword or contact our team.
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Troubleshooting journey
Solve common issues step by step
Follow these steps to identify and resolve common issues with your products and services.
- 1
Identify the Issue
Describe what you’re experiencing and check relevant FAQs.
- 2
Find a Solution
Explore guides, knowledge base articles and troubleshooting tips.
- 3
Try the Steps
Follow the recommended steps and check if the issue is resolved.
- 4
Get Additional Support
If you still need help, contact our team with relevant details.
Still need help?
Need more help? Let’s escalate.
If you couldn’t find what you’re looking for, you can reach out to our team with more details.